The COVID-19 pandemic has affected many aspects of our lives. In the described case, the impact of the pandemic on the last mile will be discussed in more detail. At the very beginning, the topic of the last mile was introduced, as well as how it relates to parcel machines. Then, in the second point, the changes that took place during the pandemic on the online shopping market were presented. The third point deals with the issue of parcel machines, where the demand for courier services in Poland, based on the UKE report, and the demand for parcel machines were described. The fourth point presents the detected problems related to the emerging parcel lockers, as well as ways to solve them and stay on the market. There is a summary at the end. The aim of the article is to present the impact of the pandemic on the development of service for parcel ma-chines in Poland and to present the proposed directions of further development.